Hospitality Supervision Training – Intensive

This course provides a detailed overview of the essential skills and knowledge required for effective hotel supervision. Participants will learn the key responsibilities of a hotel supervisor, including leadership, operational management, and quality service delivery. The course emphasizes the importance of eective communication, problem-solving, and financial management in ensuring the smooth operation of hotel departments.
Key topics include leadership development, operational management, communication techniques, and HR management. Participants will also gain practical experience through role-playing scenarios and case studies, allowing them to apply their knowledge in real- world situations.
By the end of the course, participants will have the skills and knowledge required to supervise hotel operations effectively, ensuring a high level of guest satisfaction and operational efficiency.
- INTENSIVE
- 10 days (80 hours)
- Participants will receive a certificate of completion at the end of the course. This course is designed to equip participants with the essential skills and knowledge required to excel in hotel supervision, ensuring a high level of guest satisfaction and operational effciency.
- Aspiring hotel supervisors
- Current hotel employees seeking to advance to supervisory roles
- Hospitality management students
- Hotel managers and department heads
- Degree
Naa Darkua Odzor
Industry Expert in Hospitality Management Services with excellent
understanding of Human Resource Development & Capacity Building.
Member - Institute of Hospitality, UK
I.H.M.E.S. International Hotel School, Isle of Man, UK
University of Portsmouth, UK
AHMA Educational Institute, USA
PROFESSIONAL EXPERIENCE:
Former Hotel General Manager - RAMADA RESORT, Accra
Former Group HR Manager - OAK PLAZA HOTELS, Accra
Former Director of Administration - BIRDIES OF THE HILL INT SCH, Accra
Former Guest Services Manager - CLUB QUARTERS HOTEL, UK
Former Guest Services Agent - HOTEL INTERCONTINENTAL LONDON, UK
Former Housekeeping Trainee Manager - HILTON HOTEL, Basingstoke, UK
Former F&B Trainee Manager - STAKIS HOTEL, Norwich, UK
Former F&B Trainee Manager - GLASGOW AIRPORT, Scotland, UK
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