Managing People In Hospitality

This course provides a detailed overview of the essential skills and knowledge required for effective hotel management at the departmental and managerial level. Participants will learn the key responsibilities of heads of departments and managers, including operational management, financial management, and customer service excellence. The course emphasizes the importance of leadership, team management, and compliance with legal and safety standards to ensure a smooth and efficient hotel operation.

Key topics include operational management, financial management, customer service, HR management, and marketing strategies. Participants will also gain practical experience through case studies and role-playing scenarios, allowing them to apply their knowledge in real-world situations.

By the end of the course, participants will have the skills and knowledge required to manage hotel departments effectively, ensuring a high level of guest satisfaction and operational efficiency.